Customer communication for Amazon sales can take a lot of time. For this reason, Amazon has developed a service that takes this burden off sellers' shoulders. Accordingly, we explain who is allowed to test the Amazon customer service for free and how long the offer is valid. Another important topic this week are the new product types and attributes.
Amazon has invited sellers who participate in the FBA program to an exclusive offer. This is a new Amazon customer service that sellers can try for free. This service consists of Amazon taking care of your customer communications - all on your behalf, of course. As a result, they'll be answering queries of all kinds, 24/7, across all communication channels. The trial period runs until the end of January 2022, and if you like the service, you can choose to continue using it after the free period ends. Accordingly, Amazon will inform you before the end of the trial period how much the customer service will cost in the future. You can also opt out at any time.
If you want to test Amazon's free customer service, you need to open your customer account in Seller Central. There you then click on "Settings" and again on "Seller account information". In the programs you can then manage customer service and click "Sign up for customer service through Amazon". You can then complete the registration process.
The free Amazon customer service is only available for Amazon FBA sellers. However, if you would like to outsource your own customer service, we have a tip for you: Customer communication is one of our services as an Amazon Full Service Agency. Accordingly, we will handle any customer contact for you. Apart from that, we also help you create the perfect Amazon listing according to the style guide. Moreover, we analyze the market for you so that you can get information about your competition and discover new niches. We also offer workshops where you can train your own skills. You can find more information about our services here.
We would like to remind you again that there are some new product types and attributes on Amazon since last month. You can see the new product types when you create a new Amazon listing. The new features have no effect on existing listings.
That was all you need to know to try Amazon customer service for free. Do you also have questions about the new attributes on Amazon or need help of Amazon SEO? We are happy to help you in this regard with advice and action. Just write us a message - of course completely without obligation.
We look forward to hearing from you.