In January, we already informed you that a new policy for Amazon's rate of invoice defects will come into effect on 5 April. As this deadline is getting closer and closer and you are threatened with account suspension if you do not comply with the 5 percent rate, we would like to go into more detail today about when the new policy takes effect and why some sellers have had problems with invoices recently.
One requirement that has been in place since this month is that invoices must be uploaded independently to Seller Central. In this way, Amazon wants to control the rate of invoice defects, i.e. the percentage of invoices that are classified as defective by customers. As mentioned at the beginning, the new policy ensures that too many invoice defects can lead to a blocking of the seller account from 5 April.
The invoice deficiency rate takes effect if more than 5 per cent of your invoices have deficiencies. This also applies to invoices that have not yet been uploaded within one day of the dispatch confirmation. However, only business customers are affected by this regulation. As a result, Amazon Sellers who have a basic account do not have to worry.
Some sellers find the new policy problematic. This is due to problems that have occurred recently with the rate of invoice deficiencies. This has been calculated incorrectly and has caused confusion. However, it has been reported that this is a technical problem which has also been resolved. If you would still like support in uploading invoices, we can recommend Billbee. The software sends invoices automatically and you don't have to worry about any flaws. You can find more information in this article.
These were the most important news regarding the rate of invoice defects on Amazon. Do you need help uploading Amazon invoices or have you been confronted with the technical problems yourself? We will be happy to provide you with advice and support in this regard. Simply write us a message - of course, completely without obligation.
MadeByBrain - Agency for Amazon Sellers
We look forward to hearing from you.