On July 15, 2021, a deadline passed that no longer allows some sellers to receive payouts from Amazon stores. The reason for this is the PSP program. In this post, we'll show you how to prevent yourself from no longer receiving payments. There is also a new communication center in Seller Central, which we would like to introduce to you. Finally, we'll talk about a policy update for returns when shipping through Seller.
The payment service provider program was introduced by Amazon to prevent fraudulent actions on the sales platform. This serves to protect both sellers and their customers. Accordingly, the program started in February this year. Since then, participants in the program have been able to select a payment service provider and have the proceeds of the respective Amazon store paid out via this provider. It should be noted that only payment service providers that are part of the PSP program can be served by Amazon. Since July 15, 2021, all payouts via other service providers have been discontinued. Consequently, you should make sure that your payment service provider is on the corresponding list, which is updated continuously.
If you are still looking for a suitable payment service provider, we can recommend Payoneer. Payoneer has been part of the PSP program from the beginning and holds the largest market share in this area. In addition, the company offers numerous useful services for Amazon Sellers, such as low-cost foreign transactions and loans for Amazon Sellers without credit checks. More information can be found here.*
Recently, the so-called SAFE-T communication center has been established at Seller Central. According to Amazon, it is intended to serve as a contact point for concerns related to SAFE-T applications. The new communication center is meant to replace cumbersome email communication. If you want to know how to access the center, you need to follow these instructions: First, click on "Manage SAFE-T requests." Next, go to "View Message." After that, you will enter the SAFE-T communication center.
The new policy for seller-shipped returns is designed to make it easier for Amazon sellers to process their refunds. It also gives customers better visibility into their refunds. Amazon introduced the policy to simplify the process and increase transparency for customers. Items that are in their original condition are eligible for refunds. Otherwise, a refund will not be issued in full. In this case, a photo of the item must be uploaded. In this way, Amazon wants to protect itself against abuse. However, the corresponding refunds must still be initiated within a period of 48 hours after receipt of a return.
These were the most important Amazon news this week. Do you also have questions about the PSP program or need help navigating Seller Central? We will be happy to provide you with advice and assistance in this regard. Just send us a message - without any obligation, of course.
MadeByBrain - Amazon Seller Agency
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