For general questions, there is already a seller support channel that Amazon provides. However, if you have specific questions about your account balance, you can now turn to Amazon's "Call me now" support channel. Find out when you can reach support here. Other news this week involves liquidations in FBA shipping. In this regard, there was an important rule change a few days ago.
Questions about your account balance can now be directed to "Call me now". This support channel was created specifically for sellers who have problems in this regard. To access Call me now, you must first sign in to Amazon Seller Central. After logging in, you then click on the metrics monitor. There you will find the appropriate button. In order for Amazon to contact you, you will need to leave your phone number. You can reach Call me now from Monday to Sunday from 7 am to 6 pm. The support channel can currently only be accessed via a web browser. The function does not yet exist in the mobile app. If you have any questions about your account or other issues, you are also welcome to contact us. Just write us a short message.
As of January 28, 2022, new rules apply to Amazon FBA liquidations. But what does FBA stand for again? FBA is the abbreviation of "Fulfillment by Amazon". Basically, the idea behind it is that you send Amazon your goods and Amazon takes care of the rest of the process of storage and shipment. This brings some advantages with it. But now back to the liquidations. As of now, for FBA items, all products, including non-saleable inventory, must have a valid return address. Otherwise you will pay the full price of a normal return. You also need to set this information separately for the European Union and the United Kingdom. By the way, in some countries there is a possibility to save the environment and simply donate excess stock. You can find all the information about this in this post.
These were the most important Amazon news this week. Do you also have questions about the Call me now support channel or would you like to learn more about Amazon FBA? We are happy to provide you with advice and support in this regard. Just send us a message - without any obligation, of course.
We look forward to hearing from you.