Normally, Amazon sellers need a transaction ID to request refunds. However, with the help of an Amazon tool from Helium 10, you can do this without a transaction ID. The tool in question is Refund Genie. Accordingly, we will first show you how to request Amazon refunds. We will also inform you about the prices at Helium 10.
As mentioned before, you actually always have to provide a transaction ID for Amazon refunds. The possibility to request refunds anyway with Refund Genie was successful in some cases, but there is no guarantee that this way will work. However, it is definitely worth a try if you don't have a transaction ID available. Now let's get to the instructions. The first thing you need to do is log into Amazon Seller Central with your credentials. Then, access the help section in the upper right corner. At the bottom of the window that opens, you will then find a Support button. Then click on the Sell on Amazon section. There you can briefly present your case. Make sure that you use precise and polite language.
This is where Refund Genie comes in. After you submit your support request in Seller Central, you will receive an email. To respond to this message, you'll need Refunde Genie. So open the tool and navigate to the reports. There you can copy and paste up to four FNSKUs into your response email. Furthermore, you can find more information about Refund Genie in this post.
You can use Refund Genie in the free version of Helium 10. However, you should note that the functionality is limited during the free trial period. Also, the software is included in the following offers:
If you want to save money when using Helium 10, we also have a tip for you: With our Helium 10 code KATRIN6M20 you can save 20 % for 6 months or 10% every month! You can find all the information here.
This was our post on how you can use Helium 10 Refund Genie to claim refunds from Amazon. Still have questions about the Refund Genie tool or want to register with Helium 10? If so, please feel free to contact us. We are always ready to help you with words and deeds. Feel free to send us a message - of course completely without obligation.
MadeByBrain - Amazon Seller Agency
We look forward to hearing from you.
via Helium 10
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