After we introduced you to Refund Genie from Helium 10 a while ago, we'd like to take a closer look together with you in this article. The focus here is on the tool's dashboard. We'll show you how to find your way around it as part of the Helium 10 Refund Genie Tutorial. We'll also give you an overview of the different pricing options. In addition, we share our own experiences with you.
With Refund Genie, Helium 10 provides Amazon sellers with a tool to easily request refunds. Accordingly, we'll first look at how you can download the necessary reports from the dashboard. After that, you will learn how to unzip the files. Last, but not least, comes the most important part: requesting refunds from Amazon.
First of all, you need to open Helium 10 Refund Genie. To do this, you need to open Helium 10 and click on the genie icon. In the columns of the tool, you will then see the data associated with your Amazon account. Among other things, you can see when an item was reported as lost or damaged. You can download even more detailed data via the green download button.
In your download folder you will now find a zip folder. With a suitable program you can then unzip the files. An example would be WinZip. Otherwise, however, there is most likely also a standard program on your PC. You can then open and view the files.
The first file is a txt file. This contains information about the refund process. By the way, Helium 10 recommends that you only request five refunds at a time. The second file again contains the report with details about your items. You then request a refund in Seller Central by contacting a representative.
You can use Refund Genie in the free version* of Helium 10. However, you should note that functionality is limited during the free trial period. In the Starter Plan for $39 per month as well as in the Platinum Plan for $99 per month, the usage is also limited. However, in these plans, you can enjoy all the benefits of the tool:
If you want to save money when using Helium 10, we also have a tip for you: With our Helium 10 code KATRIN6M20 you can save 20 % for 6 months or 10% every month! You can find all the information here*.
Working with the Helium 10 Refund Genie is very easy. Since you really only need to download the most important data, there are usually no problems. The information then also helps with the refund process, which can otherwise be lengthy and complicated. So if you frequently request refunds from Amazon, using the tool is definitely recommended!
That was our Tutorial to navigating Helium 10 Refund Genie. Do you have any further questions about Helium 10 or Amazon SEO? Then feel free to get in touch with us. We are always at your side with advice and action. Feel free to write us a message - of course, completely without obligation.
MadeByBrain - Agency for Amazon Sellers
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